HelloKiwi

Support & Help

Everything you need to plan and organise your trips with HelloKiwi and start them perfectly prepared.

1. Getting started

Overview

HelloKiwi is your travel planner for iPhone and iPad. You can create, edit, delete and share trips, add destinations and transport, organise tasks and activities, and use automatic packing lists.

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2. Manage trips

Create a trip

  1. Open HelloKiwi.
  2. In the trip overview, tap the “+” icon.
  3. Enter a title and optionally add a subtitle.
  4. Choose a cover image, trip dates, destinations and further details.

Edit a trip

  • Tap a trip in the overview to open it.
  • Open the sections you want to change (e.g. title, dates, destinations).
  • Apply your changes and save.

Delete a trip

  • In the trip overview, swipe the trip you want to delete to the left.
  • Tap Delete and confirm the action.

Note: Deleted trips cannot be restored automatically.

Share a trip

  • Open HelloKiwi and go to the trip overview.
  • Tap the share icon of the trip you want to share.
  • Select a participant from your contacts or enter a name manually.
  • Use the sharing function to share trip details with others.

View trip details

In the detail view of a trip you can see, among other things:

  • Title, subtitle and cover image
  • Trip dates and the calculated duration
  • Destinations
  • Trip themes
  • Transport
  • Participants
  • Tasks, activities, packing lists and notes
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3. Trip structure

Title, subtitle & cover image

Title: Name of your trip (e.g. “Roadtrip Sardinia”).
Subtitle: Short description or personal note.
Cover image: Image that visually represents the trip in the overview and detail views.

Trip dates & destinations

Trip dates: Start and end date of your trip.

Destinations: For each destination you can define, for example:

  • City and country
  • Period during which you are there
  • optional additional information about the destination
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4. Trip themes & packing lists

Trip themes

Trip themes describe the type of your journey, for example:

  • City trip
  • Beach holiday
  • Road trip
  • Travelling with children or pets
  • Wellness, sports, culinary trips and other themes

You can combine several themes for each trip.

Automatic system packing lists

Based on the selected trip themes, HelloKiwi automatically creates system packing lists with suggestions that match your trip.

You can adjust these suggestions, hide or show individual categories and add your own items.

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Combined packing list & system packing lists

  • Combined packing list: All relevant packing list items merged into one list, so you can see everything in one place when packing.
  • System packing lists: Grouped by themes in the packing list view. This way you can see which suggestions come from which trip theme and manage themes separately.
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5. Pack assistant

Support when packing

The pack assistant helps you fill your packing list faster. It uses, among other things:

  • your trip themes
  • trip dates and destinations
  • transport information

Typical flow:

  1. Open the trip and go to Packing list / Pack assistant.
  2. Start the assistant to receive suggestions.
  3. Accept, edit or remove suggested items.
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6. Transport

Types of transport

You can add different types of transport to a trip, for example:

  • Flight
  • Train
  • Car / rental car
  • Bus
  • Ferry or cruise

Details for flights & cruises

For flights or cruises you can add additional details about the transport, for example:

  • Designation or number (e.g. flight number)
  • Departure and destination location
  • Date and time
  • additional notes about the transport
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7. Participants

Add participants to your trip, for example family, friends or crew. This helps you keep track of who is travelling with you and plan better for the group.

8. Tasks

Use tasks to record to-dos related to your trip, for example bookings, documents, shopping or organisational preparation.

You can give each task a title and assign it to a trip. Depending on the current app version, additional information or time details can be added.

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9. Activities

Activities are planned events within your trip, for example:

  • Excursions
  • Sightseeing
  • Reserved events or experiences

This helps you structure what you want to do during your trip.

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10. Notes

For each trip you have a free notes section. Use it for everything that does not fit anywhere else, for example ideas, recommendations or spontaneous thoughts about the trip.

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11. Help & contact

Need support?

Send us a message with your device, iOS version and a short description of the issue. Screenshots can help us analyse the problem faster.

✉️ support@hellokiwi.app